Calls that confirm orders, remind customers and qualify leads

• Available

  Incoming calls, answered by AI

  • ·Assign a call flow to incoming WhatsApp calls
  • ·The AI answers from your instructions, FAQs and systems
  • ·Hand-over rules pass the customer to your team
• Available

  Outbound call campaigns

  • ·Voice AI calls every contact on a phonebook
  • ·Fill the phonebook from a workflow, a webhook or an import
  • ·Pause, resume and review each call's status
• On the roadmap

  Instant call for one contact

  • ·Call a customer the moment an order or lead arrives
  • ·Today: add them to a list and run a campaign on it

• Looks things up

  Functions in the call flow call your systems for order value, delivery date, appointment or account status.

• Speaks your customers' language

  Tamil, English or both in one call, as far as the realtime model you choose supports it.

• Knows when to stop

  Hand-over rules end the AI's part when the customer asks for a person or raises something sensitive.

• Keeps the record

  Every call keeps its status, recording and transcript in the call log for your team to review.

• E-commerce and D2C

  Available

  Cash-on-delivery confirmation calls

  Confirm COD orders by voice before dispatch to cut fake orders and return-to-origin costs.

  Channels

  Your store or app

  Voice AI call

  WhatsApp

  1. A new cash-on-delivery order in your store
  2. 1Your store adds the order to a confirmation call list
  3. 2Voice AI call campaign rings the list
  4. 3AI reads the order back and confirms or cancels
  5. 4Recording and transcript saved; team follows up on changes

  Calls run as campaigns on the list. Calling each order the moment it is placed is on the roadmap.

• Services and appointments

  Build with steps

  Booking with reminders

  Customers pick a slot inside WhatsApp, get a confirmation, and hear a reminder call the day before.

  Channels

  WhatsApp

  Voice AI call

  1. Customer message
  2. 1WhatsApp Flow picks the service and slot
  3. 2The booking is saved to your calendar
  4. 3Confirmation now, reminder template on the day
  5. 4Reminder call campaign the evening beforeBuild with steps

• Education and real estate

  Available

  Lead qualification calls

  Every enquiry gets an instant WhatsApp welcome and a Voice AI call that asks the qualifying questions.

  Channels

  Your store or app

  WhatsApp

  Voice AI call

  1. A new enquiry from your website or ads
  2. 1The enquiry arrives and a brochure goes out on WhatsApp
  3. 2Lead joins the qualification call list
  4. 3Voice AI asks budget, timeline and preference
  5. 4Transcript in the call log; team books the visit or counselling

  Calls run as campaigns on the list; an instant call per lead is on the roadmap.

• Support and collections

  Available

  AI support desk on chat and calls

  An AI answers routine questions on WhatsApp chats and calls, and hands anything sensitive to your team.

  Channels

  WhatsApp

  Voice AI call

  1. Customer message or incoming call
  2. 1AI reply step on chats, AI call flow on incoming calls
  3. 2Answers from your FAQs and instructions
  4. 3Hand-over pauses automation; the chat waits in the inbox

• Support and collections

  Build with steps

  Renewal and payment reminders

  Remind customers before a renewal or due date by template and, for those who do not respond, by a reminder call.

  Channels

  WhatsApp

  Voice AI call

  Your store or app

  1. A due date comes up
  2. 1Reminder template with a payment linkBuild with steps
  3. 2Non-responders added to a call list
  4. 3Voice AI reminder call campaign
  5. 4Reminders stop as soon as the customer paysBuild with steps

  Reminders follow the consent and calling-hours rules that apply to your business; CloudVisan does not provide lending or collection services.

All use cases with calls

• Available

  Voice AI on WhatsApp calls

  A call flow answers with a realtime AI model you configure, records the call, and keeps the transcript. Needs WhatsApp calling to be enabled for your number by Meta.

• Available

  Outbound call campaigns

  Voice AI calls every contact on a phonebook, for order confirmations, reminders or lead qualification, with status, recording and transcript per call.

• Available

  AI-answered incoming calls

  Assign a call flow to incoming WhatsApp calls so the AI answers, looks things up through your functions, and hands over when needed.

• On the roadmap

  Instant call per order or lead

  Call one customer the moment something happens, such as a new order or a new enquiry, instead of waiting for the next call campaign.

• On the roadmap

  Voice-note assistant

  Transcribe incoming WhatsApp voice messages in Tamil or English and answer as text or a generated voice message.

• On the roadmap

  WebRTC and PSTN call connector

  Inbound and outbound call automation through an eligible third-party telephony or WebRTC provider.

• On the roadmap

  Call summary and disposition

  An AI summary and outcome per call, handed to a follow-up workflow.

• WhatsApp calling has to be enabled for your number by Meta, and is not available in every market or for every number.
• AI model minutes are billed by the AI provider you connect, not by your CloudVisan plan.
• Phone-line (PSTN) and WebRTC calling through third-party providers is on the roadmap and will depend on each provider's availability in your region.
• Outbound calls must follow the consent and calling-hours rules that apply to your business and your customers.