Support

CloudVisan support helps workspace owners and authorized users with account access, connected WhatsApp assets, approved templates, message delivery, security concerns, and billing questions.

Contact

For support or privacy questions, email support@visansoft.com. Please do not send passwords, access tokens, private keys, or payment-card details. Include the workspace name, a short description, approximate time, and a redacted request or error identifier if available.

Security reports

Report suspected account compromise or exposed credentials immediately through the same address. Rotate the affected credential through the relevant provider before sending any details.

Service boundaries

CloudVisan support cannot approve Meta permissions, change Meta’s review decision, or access a customer’s unrelated business assets. Meta messaging charges and a customer’s buyer-order payments are separate from CloudVisan subscription support.