Privacy Policy
This policy explains how Visansoft handles information for CloudVisan, a multi-tenant software service for business messaging operations. It is written for CloudVisan customers, users, and visitors to this site.
Information we handle
- Account and workspace information, such as name, business contact details, login and membership records.
- Information a customer chooses to connect or store, including WhatsApp Business account metadata, phone-number metadata, contacts, approved templates, conversations, message status, and audit records.
- Billing and support information needed to provide the CloudVisan service.
- Security and operational information such as session, access, request, and error records.
How we use information
We use information to provide and secure CloudVisan, operate customer-requested messaging workflows, show delivery and usage status, administer subscriptions, respond to support requests, prevent abuse, troubleshoot incidents, and meet legal obligations.
Customer-controlled WhatsApp assets
A customer connects its own authorized WhatsApp Business assets. CloudVisan does not treat unrelated businesses as a customer, does not provision every business under Visansoft’s WABA, and does not use customer credentials for unrelated purposes. Meta’s own processing and billing terms apply to WhatsApp services. Meta messaging charges are separate from CloudVisan subscription charges.
Service providers and transfers
CloudVisan uses infrastructure and service providers needed for hosting, encrypted storage, security scanning, messaging-provider connectivity, billing, and support. Information may be processed in countries where Visansoft or those providers operate. Providers receive only the information needed for their service and are required to protect it under their applicable terms.
Retention and deletion
We retain information while a workspace or support relationship requires it, and for limited periods needed for security, accounting, dispute handling, or legal obligations. See the data deletion instructions for a request process. Customer-controlled Meta records may also require action in Meta’s own products.
Security
Visansoft uses access controls, tenant isolation, encryption controls, secret redaction, and operational monitoring appropriate to the service. No internet service can guarantee absolute security. Do not send passwords, access tokens, private keys, or payment-card data in support requests.
Your choices and questions
Workspace owners may request access, correction, export, or deletion by following the data deletion instructions. Privacy questions can be sent through CloudVisan support.
Changes
We may update this policy when the service or legal requirements change. The version and effective date above identify the current page.